Frequently asked questions

Open a ticket in the client area. It's the fastest way to reach us. If it's an emergency, mark your ticket as High priority and follow the escalation details.

See our service status page for network and service health.

Yes. Use our looking glass to test the network in each location.

Yes. Every VPS includes a routed /64 IPv6 block, and dedicated servers and colocation both include a /64 IPv6 allocation.

No, we don't provide any DNS services. We recommend ClouDNS or Cloudflare.

TOR exit nodes, spam, email marketing software, scam sites, content that infringes copyright, and pornographic or illegal material. Game servers need our approval first, and are only allowed in some locations, so open a sales ticket to discuss them.

See the acceptable use section of our terms of service for the full list.

Email abuse@ransomit.com.au with logs or other evidence where you can.

Read them on our terms of service page.

You can pay by PayPal, credit card, or direct deposit to our Commonwealth Bank of Australia account.

Australian services are priced in AUD and include GST. Singapore and Tokyo dedicated servers are priced in USD.

Late payments result in your service being suspended.

Lodge a cancellation request in the billing panel. We'll confirm we've received it within 48 hours.

Use an address that doesn't depend on anything you host with us. If your server or its mail goes down, you still need to receive our notifications about it.

Yes. Upgrade or downgrade your VPS yourself in the client area. KVM disk sizes can't be reduced, but every other resource can go up or down.

Inbound and outbound data count equally. When a VPS reaches its data limit, its speed is restricted. If you need more data, contact us and we'll set up a plan that fits.

Yes, within the same country, and your IP addresses stay the same. We can't move a VPS between countries.

Snapshots are included as a bonus, but they're best effort only and we take no liability for data loss. Keep your own backups of anything important.

No. Mail ports are blocked on every VPS. If you need to run a mail server, dedicated servers have no network filtering.

Yes, with justification. Extra IP addresses start at $5 per IP per month. If you need more than 5 on a single VPS, contact us first to discuss your requirements.

Yes. Request a custom ISO in the VPS control panel and we'll attach it to your VPS.

Set it yourself in the VPS control panel, for both IPv4 and IPv6 addresses.

No. Dedicated servers have no network filtering at all, including mail ports, so firewalling is up to you.

Ask us and we'll provision 24x7 VPN access to your server's BMC interface at no extra charge.

Basic support by ticket and email. If a part fails, we arrange replacements or a spare system as quickly as possible.

Yes. We deal in new and refurbished hardware, with suppliers in Australia and the USA, and can source a server for any of our locations. Ask us for a quote.

Both include racking and cabling, 2 power feeds, a 1G copper or 10G fibre port, /31 IPv4 and /64 IPv6 allocations, VPN access to your management controller and 20 TB of data. Premium adds 30 minutes of remote hands credit every six months.

No. Your server sits in a shared rack, and there's no customer access to shared racks at all. Our team does every hands-on job for you. Contact us regarding lockable colocation spaces with full access; we do offer it.

Yes. We can advise on hardware and sell you rackmount servers through our supply partners, delivered and pre-configured to the datacentre you choose.

Yes. We can arrange quarter, half and full racks, depending on the location, space and networking you need. Ask us for a quote.